Privacy Policy
Last Updated: March 14, 2025
Privacy Policy Summary
This summary provides key points from our Privacy Policy, but doesn't replace the full document below, which we encourage you to read carefully.
1. Introduction
This Privacy Policy ("Policy") explains how Signivis SRL ("Resu.com", "Company", "we", "us", or "our"), a company registered in Romania, collects, uses, discloses, and safeguards your personal information when you visit our Resu.com website or use our mobile applications (collectively, the "Services").
Note: User registration, authentication, and the ability to save or download resumes are currently available only to users located outside of the European Union.
We are committed to protecting your privacy and handling your data in an open and transparent manner. Please read this Policy carefully to understand our practices regarding your personal data and how we will treat it. By using our Services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at privacy@resu.com.
2. Data Controller
Signivis SRL, with registered address at Sos. Trandafirului, Nr 6, Tomesti, Iasi, 707515, Romania, is the data controller responsible for your personal data collected through the Resu.com platform.
3. Personal Information We Collect
We collect several types of information from and about users of our Services:
3.1 Information You Provide to Us
When you register, subscribe to our services, or use our resume-building tools, we collect:
- Account Information: Your name, email address, password, and other contact information.
- Profile Information: Information you add to your profile, such as professional title, location, preferences.
- Resume Content: All information you include in your resume or CV, such as:
- Personal details (name, contact information, address)
- Work experience (employers, job titles, responsibilities, dates)
- Education history (institutions, degrees, dates, achievements)
- Skills and qualifications
- Certifications and licenses
- Languages and proficiency levels
- References
- Personal statements and career objectives
- Profile photos (if provided)
- Payment Information: Credit card details, billing addresses, and other financial information needed for subscription payments. Payment processing is handled by our payment processors, and we do not store complete payment card information on our servers.
- Communications: Information you provide when you contact our customer support team or respond to surveys.
3.2 Information We Collect Automatically
As you navigate through and interact with our Services, we may use automatic data collection technologies to collect:
- Usage Data: Information about how you interact with our Services, including which features you use, how long you use them, and your navigation patterns.
- Device Information: Information about your device, internet connection, IP address, operating system, browser type, and other technical details.
- Location Data: Approximate location derived from IP address.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies. For more details, see Section 6 on Cookies and Tracking Technologies.
3.3 Social Login Information
When you choose "Sign in with Google" (implemented via Auth0), we receive your name, email address, and profile photo from Google solely for the purposes of registration and authenticating your account. We do not access any additional Google data.
4. How We Use Your Personal Information
We use the information we collect for various purposes, including:
4.1 Service Provision and Improvement
- To provide, maintain, and improve our Services
- To process and fulfill subscriptions, including payment processing
- To create and update your account and profile
- To generate and optimize resume content using our AI features
- To provide customer support and respond to inquiries
- To personalize your experience and deliver content relevant to your interests
- To develop new features, products, and services
4.2 Communication
- To communicate with you about your account or subscription
- To send administrative information, such as updates to our terms, conditions, and policies
- To send you marketing and promotional communications (with your consent where required by law)
- To respond to your comments, questions, and customer service requests
4.3 Analytics and Research
- To analyze usage patterns and trends
- To monitor and analyze the effectiveness of our Services
- To conduct research and development for future enhancements
- To generate aggregated, non-identifying analytics
4.4 Security and Legal Compliance
- To detect, prevent, and address technical issues, fraud, and illegal activities
- To protect the safety, rights, and property of Resu.com and others
- To comply with applicable laws, regulations, and legal processes
- To enforce our Terms and Conditions and other agreements
5. AI-Powered Resume Features
Our Services incorporate artificial intelligence technology to assist in creating resume content based on information you provide. When using these AI features:
- We process the information you input to generate suggestions, content, and formatting recommendations for your resume.
- The quality and accuracy of AI-generated content depends on the information you provide and the capabilities of our technology.
- You maintain responsibility for reviewing, editing, and approving any AI-generated content before using it.
- We may use anonymized data to improve our AI capabilities and enhance the quality of suggestions.
We do not make automated decisions based on AI that have legal or similarly significant effects on you without human oversight.
6. Cookies and Tracking Technologies
We and our third-party service providers use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and to analyze website traffic. These technologies help us better understand our users and improve our Services.
7. How We Share Your Information
We may share your personal information in the following circumstances:
7.1 Service Providers
We share information with third-party vendors, service providers, and contractors who perform services for us or on our behalf and require access to such information to provide these services. These include:
- Authentication services (Auth0)
- Payment processors (Chargebee, Mollie Payments and their subcontractors or gateways)
- Analytics providers (Google Analytics, Microsoft Clarity, Customer.io, Klaviyo, Mixpanel)
- Email and communication service providers
- Cloud storage providers
- Customer support services
These service providers are contractually obligated to use your personal information only as necessary to provide services to us and in accordance with this Privacy Policy.
7.2 Advertising and Marketing Partners
With your consent where required by law, we may share certain information with advertising and marketing partners, including:
- Google Ads
- Microsoft Advertising
This information may include email addresses for creating audiences, conversion data, and other information to help us measure and improve our advertising campaigns.
7.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:
- Comply with a legal obligation
- Protect and defend the rights or property of Resu.com
- Prevent or investigate possible wrongdoing in connection with the Services
- Protect the personal safety of users of the Services or the public
- Protect against legal liability
7.4 Business Transfers
If Resu.com is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred to the new owner. In this case, you will be notified via email and/or a prominent notice on our Services of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
7.5 With Your Consent
We may share your personal information for other purposes based on your consent.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This typically includes the period of your active subscription plus 90 days after account deletion, after which your personal data is fully deleted or anonymized.
We determine the appropriate retention period based on:
- The amount, nature, and sensitivity of the personal information
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the personal information
- Whether we can achieve those purposes through other means
- Legal, regulatory, tax, accounting, or other requirements
When you delete your account, we may retain certain information to prevent fraud, assist with any investigations, enforce our terms, or comply with legal requirements. However, personal information associated with your resume content will be deleted or anonymized within 90 days of account deletion.
9. International Data Transfers
Resu.com is based in Romania (European Union), but we may transfer, process, and store your personal information in other countries where our service providers are located. These countries may have data protection laws that are different from those of your country of residence.
When we transfer personal data from the European Economic Area (EEA) to countries that have not been deemed to provide an adequate level of protection, we use specific contractual clauses approved by the European Commission (Standard Contractual Clauses) or other appropriate safeguards to ensure that your personal information receives an adequate level of protection. These safeguards are designed to ensure that your personal information is treated consistently with EU data protection laws.
By using our Services, you consent to the transfer of your information to these countries in accordance with this Privacy Policy.
10. Data Security
We have implemented appropriate technical and organizational measures to protect the security of your personal information. Resume text data is encrypted and stored with our trusted service providers in a compliant manner, and is only decrypted when you need to access your data.
Our security measures include:
- Encryption of sensitive personal information
- Secure user authentication procedures
- Regular security assessments and testing
- Access controls and authorization procedures
- Staff training on data protection and security practices
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at privacy@resu.com.
11. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. Under the General Data Protection Regulation (GDPR) and similar laws, these rights may include:
11.1 Access and Information
You have the right to request information about whether we process your personal data and to access this data.
11.2 Rectification
You have the right to request the correction of inaccurate personal data concerning you, and to complete incomplete personal data.
11.3 Erasure (Right to be Forgotten)
You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
11.4 Restriction of Processing
You have the right to request restriction of processing of your personal data in specific circumstances, such as when you contest the accuracy of the data.
11.5 Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
11.6 Objection
You have the right to object to the processing of your personal data in certain circumstances, particularly for direct marketing purposes.
11.7 Automated Decision-Making
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
11.8 Withdraw Consent
Where we rely on your consent as the legal basis for processing your personal data, you have the right to withdraw that consent at any time.
11.9 Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable data protection laws.
11.10 California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
- The right to know what personal information we collect about you
- The right to know whether your personal information is sold or disclosed and to whom
- The right to say no to the sale of your personal information
- The right to access your personal information
- The right to request deletion of your personal information
- The right to non-discrimination for exercising your privacy rights
To exercise your "Do Not Sell My Personal Information" right, you can visit our Do Not Sell My Information page.
11.11 How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@resu.com. We will respond to your request within one month (or sooner if required by applicable law). We may need to verify your identity before processing your request.
12. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@resu.com. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
13. Subscription Model and Privacy
Resu.com operates on a subscription model with a 7-day paid trial period. During the trial and subscription period, we collect and process your personal information to provide our services. If you cancel your subscription:
- You will continue to have access to your account and data until the end of your current billing period.
- After your subscription ends, your account will remain accessible but with limited functionality.
- If you choose to delete your account, your personal data will be deleted or anonymized as described in our Data Retention section.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.
We will notify you of any material changes by:
- Posting a notice on our website
- Sending you an email notification
- Providing notice through the application
We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.
15. Data Breach Notification
In the event of a data breach that compromises your personal information, we will:
- Notify the relevant supervisory authority without undue delay and, where feasible, within 72 hours of becoming aware of the breach
- Notify affected users promptly when the breach is likely to result in a high risk to their rights and freedoms
- Provide information on the nature of the breach, categories of data affected, potential consequences, and measures taken to address the breach
- Document all breaches, including facts, effects, and remedial actions taken
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@resu.com
Postal Address:
Signivis SRL
Sos. Trandafirului, Nr 6, Tomesti
Iasi, 707515
Romania